Officers keep immigration in control
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Some people lose their temper while queuing at control points, and Immigration Department staff have told news.gov.hk how they keep cool when dealing with flustered travellers.
They also discussed the training they receive to maintain effective immigration control and protect themselves.
The story appeared on the news.gov.hk website today (November 19).
Ends/Saturday, November 19, 2011
Issued at HKT 12:46
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