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The Office of the Government Chief Information Officer (OGCIO) has won the Hong Kong Most Admired Knowledge Enterprise (MAKE) Award 2009 organised by the Knowledge Management Research Centre of the Hong Kong Polytechnic University.
In its second year, the annual award seeks not only to acknowledge an organisation's commitment to knowledge management, but also to give public recognition to organisations that have achieved an outstanding performance in knowledge management practices.
During the evaluation process, the OGCIO successfully demonstrated to the judging panel on how it harnesses the benefits of information and communications technology to drive knowledge management to improve efficiency, productivity and customer value.
Announcing the result of the HK MAKE Award today (August 14), the judging panel highly praised the OGCIO as a pioneer in developing and implementing collaborative platforms among government departments by launching the Knowledge and Information Collaborative Platform (KICP).
Described by the judging panel as a good demonstration of the use of information technology (IT) to establish and promote knowledge management tools, the KICP contains elements of second generation web services (Web 2.0) such as Blog, Wiki, and Really Simple Syndication news feeds. It provides tools and services for better supporting collaboration in knowledge work and rapid and effective knowledge/information dissemination within the Government IT community.
Besides the KICP, the OGCIO has also implemented a number of measures to enhance its knowledge management framework. These include:
- The development of the vision, mission and values to focus and direct the creation of an enterprise knowledge-driven culture;
- The establishment of a knowledge management framework to create a collaborative working environment which enables the OGCIO to become an agile and continuous learning organisation;
- The development of best practice approaches, and training and developing staff to achieve higher levels of professional competence in the services;
- The establishment of various channels, such as customer satisfaction research surveys and usability studies, to communicate with customers/clients; and
- Keeping track of performance indicators to measure the values that the OGCIO brings to society.
Ends/Friday, August 14, 2009
Issued at HKT 18:53
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