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The Transport Complaints Unit of the Transport Advisory Committee received 4,943 complaints and suggestions from April 1 to June 30. Among these, 54 were pure suggestions. The total number of cases recorded an increase of 4% as compared with 4,755 cases in the previous quarter and an increase of 1.1% when compared with 4,889 cases in the same quarter of 2006.
The complaints and suggestions were mostly related to public transport services (75%), enforcement matters (15%) and traffic conditions (6%). The number of cases on public transport services increased by 2.9% from 3 601 in the previous quarter to 3,707 in this quarter. Complaints and suggestions on traffic conditions increased from 257 in the last quarter to 311 in this quarter. Cases about road maintenance also increased from 62 in the last quarter to 100 in this quarter. On the other hand, the number of complaints about illegal parking and other enforcement matters decreased from 758 to 743.
All the complaints and suggestions received by the Transport Complaints Unit in the quarter were referred to the relevant authorities and government departments for follow-up action.
During the period under review, investigations into 4,522 cases were completed. Of these, 2,843 cases (62%) were found to be substantiated, 158 cases (4%) were unsubstantiated, and the remaining 1,521 cases (34%) were not pursuable due to lack of information.
For the substantiated cases, the relevant government departments or public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and organisations took on board 33 suggestions made by the public to improve traffic conditions. A summary of the cases where public suggestions have helped to bring about improvements is at the Appendix.
People may make their suggestions or complaints to the the unit by dialling the hotline 2889 9999 (voice mail service after office hours), by fax to 2577 1858, by email to¡]info@tcu.gov.hk¡^or by filling in a complaint form downloaded from the TCU website¡]http://www.info.gov.hk/tcu¡^.
Appendix
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Public suggestions taken on board by relevant authorities
(April-June 2007)
Hong Kong Island
* Increase the vehicular green time of traffic lights at Robinson Road to alleviate traffic congestion.
* Increase the pedestrian green time of traffic light at Queen's Road Central to facilitate pedestrians.
* Impose "No Stopping Restriction" at Man Kwong Street to prevent vehicle obstruction.
* Revise road markings at Robinson Road to improve road safety.
* Add road markings and traffic signs at Square Street to remind road users to slow down and pay attention to the traffic condition.
* Install railings at Caroline Hill Road to deter illegal parking on pavement.
* Add a double white line at Tai Hong Street to improve road safety.
Kowloon
* Increase the vehicular green time of traffic lights at the following locations to alleviate traffic congestion: Hing Wah Street, Tsz Wan Shan Road, Kok Cheung Street and Yuk Wah Street.
* Increase the pedestrian green time of traffic lights at the following locations to facilitate pedestrians: Lei Yue Mun Road, Wang Tau Hom East Road and Tai Nan West Street.
* Impose "No Stopping Restriction" at Wai On Street and Pok Man Street to prevent vehicle obstruction.
* Add road markings at Kwun Tong Road to guide motorists.
* Add a "Keep Clear" road marking at Cheung Yee Street to prevent vehicle obstruction.
* Install railings at Sau Nga Road and Kai Tin Road to deter illegal parking on pavement.
* Synchronise traffic lights at Wai Yip Street to improve traffic flow.
* Add a pedestrian crossing at Pau Chung Street to facilitate pedestrians.
* Relocate a bus stop at Ma Tau Wai Road to improve traffic flow.
* Modify railings at Shanghai Street to improve sightline of motorists.
New Territories
* Increase the vehicular green time of traffic lights at the following locations to alleviate traffic congestion : Tsing Yi Road West, Che Kung Miu Road, Sai Sha Road, On Luk Street, Po Yap Road and Castle Peak Road -Lingnan.
Ends/Tuesday, September 25, 2007
Issued at HKT 18:59
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