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The Electrical and Mechanical Services Trading Fund (EMSTF) has recorded another successful year in 2001/02.

According to the Electrical and Mechanical Services Trading Fund's (EMSTF) annual report for 2001/02 published today (October 16), the Trading Fund recorded a total revenue of $3,361 million and 15.1 per cent return on revenue.

This was attributable to the award of maintenance contracts for client departments' expanded activities including the commissioning of major venues, as well as EMSTF's effective cost control and productivity improvement.

The Trading Fund's General Manager and Director of Electrical and Mechanical Services, Mr Roger Lai Sze-hoi, said that the year marked one more step towards the Trading Fund's vision to become the "most preferred E&M engineering service provider in Hong Kong" and demonstrated the value of the many transformations it has implemented .

"We shall continue on the course we have charted to bring value to our customers", he said.

Mr Lai reported that the Trading Fund had achieved 22.5 per cent productivity gain since its inception in 1996, which had been passed back to clients in the form of suitable cost savings and value-added services.

On its latest developments, he noted that EMSTF had successfully launched one-stop Integrated Services where its business units had undertaken considerable restructuring and re-alignment to give clients one-stop convenient access to its engineering disciplines.

In addition, subsequent to achieving ISO 9001, ISO 14001 and OHSAS 18001 corporate certifications in the previous years, work had begun during 2001/02 to integrate those three systems into an Integrated Management System to optimise operational efficiency and productivity.

Both the Customer Satisfaction Index and Staff Satisfaction Index had also continued to further improve during 2001/02, a sign that EMSTF's efforts over the years in fostering strong and long-lasting partnership with its customers and employees have paid off.

Looking forward, Mr Lai believed that the Trading Fund would continue its role of introducing new enabling technologies to customers to help them save cost and enhance service to their customers.

"We have built up excellent partnerships with most of our stakeholders, some going back many decades. We intend to continue to build new partnerships and nurture existing ones," he said.

The EMSTF's services are provided via seven business units which cover special areas of expertise. Many of the specialised areas are vital to the safety and well being of the community.

These include airport sector services, health sector services, municipal sector services, project services, general engineering services, vehicle engineering services, and transport, security and central services.

End/Wednesday, October 16, 2002

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